The new article Morgan and I wrote for the Journal for Quality and Participation is out!! And it’s freely available to all readers at http://asq.org/qic/display-item/index.html?item=35841.
We invite you to check it out.
(Note that the article distinguishes between foundational and operational aspects of the 10 principles, which Caveat appropriately recognized to be overly analytical and restrictive in his late February post to the Burning Blog. However, the message remains intact: Deming wanted everyone to be able to work with joy, and that’s pretty much a common theme among the Burners I know.)
